Terms & Conditions
Each country's tour packages have their own standard terms. Choose the country you are travelling to.
By booking a tour with us, you acknowledge and accept the terms for the country you are travelling to.
South Africa Tour Packages
15 sections- 1
Booking & Confirmation
- All bookings depend on availability.
- A 30% deposit confirms your booking. The balance is due 45 days before departure.
- Bookings made within 45 days of departure must be paid in full.
- 2
Pricing
- Prices are in US Dollars (USD), per person, based on twin/double sharing.
- Prices can change with travel dates, availability and exchange rates.
- Single-supplement and child rates are shown on each package.
- Peak-season surcharges may apply.
- 3
Inclusions & Exclusions
- What is and isn't included is listed on each package.
- International airfare, visas, insurance, optional excursions and personal expenses are not included.
- Chef-assisted and halal meals are available on select tours.
- 4
Cancellation Policy
- 60 or more days before departure: the 30% deposit is forfeited.
- 45–60 days before departure: 50% of the package cost is charged.
- 30–44 days before departure: 75% of the package cost is charged.
- Under 30 days before departure: 100% is charged (no refund).
- There are no refunds for unused parts of a tour or for no-shows.
- 5
Travel Documents & Visas
- You need a passport that is valid for at least 6 more months.
- Visa requirements depend on your nationality.
- Africa Inbound helps with the paperwork but cannot guarantee a visa will be approved.
- 6
Travel Insurance
- Comprehensive travel insurance is strongly recommended.
- It should cover trip cancellation, medical evacuation and baggage loss.
- 7
Health & Safety
- See your doctor about vaccinations and medication before you travel.
- Malaria prophylaxis is recommended for the Kruger region.
- Malaria-free safaris are available in Pilanesberg, Madikwe and the Eastern Cape.
- 8
Accommodation
- Hotel names are indicative and depend on availability.
- Africa Inbound may substitute a hotel of a similar or higher category.
- Check-in is from 14:00 and check-out is by 11:00.
- 9
Changes to Itinerary
- Africa Inbound may change an itinerary because of unforeseen circumstances.
- Any extra costs caused by such changes are paid by the traveller.
- 10
Liability
- Africa Inbound acts as a tour operator, working through third-party suppliers.
- Africa Inbound is not liable for failures by third parties or for circumstances beyond its control.
- Travellers take part at their own risk.
- 11
Complaints & Disputes
- Report any problem to your tour escort straight away.
- Formal complaints must be made in writing within 14 days.
- Disputes are subject to South African law and the Durban courts.
- 12
Privacy & Data Protection
- Your personal information is collected only to arrange your travel.
- It is shared only where a booking requires it.
- 13
Force Majeure
- Africa Inbound is not liable for failures caused by natural disasters, pandemics, war, terrorism or government actions.
- 14
Special Requests
- Tell us about dietary, room and accessibility requests when you book.
- Requests depend on availability and cannot be guaranteed.
- 15
Governing Law
- These terms are governed by the laws of the Republic of South Africa.
- Disputes are resolved in the Durban courts.
Kenya Tour Packages
15 sections- 1
Booking & Confirmation
- All bookings depend on availability.
- A non-refundable deposit of 30% confirms your booking.
- The balance is due 45 days before departure.
- Bookings made within 45 days of departure must be paid in full.
- Corporate group bookings: a 50% deposit, with the balance due 60 days before departure.
- 2
Pricing
- Prices are in US Dollars (USD), per person, based on twin/double sharing, unless a package states otherwise.
- Prices can change with dates, availability and exchange rates.
- Single supplements and child rates are as shown on each package.
- Peak-season surcharges may apply: July–October (Great Migration) and December–January (holidays).
- Corporate group rates apply to groups of 8 or more delegates.
- 3
Inclusions & Exclusions
- What is and isn't included is listed on each package.
- International airfare, visas, insurance, optional excursions and personal expenses are not included.
- Chef-assisted and halal meals are available on select tours; request them when you book.
- Corporate packages include conference room hire and AV equipment as specified.
- 4
Cancellation Policy
- 60 or more days before departure: the 30% deposit is forfeited.
- 45–60 days before departure: 50% is charged.
- 30–44 days before departure: 75% is charged.
- Under 30 days before departure: 100% is charged (no refund).
- There are no refunds for unused parts of a tour or no-shows.
- Corporate groups: cancellation terms are as set out in the group contract.
- 5
Travel Documents & Visas
- A passport valid for at least 6 months is required.
- Visa requirements depend on nationality; an e-visa is available for Kenya.
- Africa Inbound helps with documentation but cannot guarantee a visa will be approved.
- 6
Travel Insurance
- Comprehensive travel insurance is strongly recommended.
- It should cover trip cancellation, medical evacuation and baggage loss.
- Mount Kenya climbing requires insurance that covers mountain rescue up to 5,000m.
- 7
Health & Safety
- See your doctor about vaccinations and medication before you travel.
- Malaria prophylaxis is recommended for the Masai Mara, Amboseli, Tsavo and the coastal regions.
- A Yellow Fever vaccination certificate is required if you arrive from a country where it is endemic.
- Drink only bottled or filtered water.
- 8
Accommodation
- Hotel names are indicative and depend on availability.
- Africa Inbound may substitute a hotel of similar or higher category.
- Check-in is from 14:00 and check-out by 11:00, unless stated otherwise.
- Safari lodges and tented camps may have limited Wi-Fi.
- Family rooms and interconnecting rooms are available on request.
- 9
Changes to Itinerary
- Africa Inbound may change an itinerary due to unforeseen circumstances.
- Game drives depend on the weather and wildlife movements.
- Any extra costs arising from changes are paid by the traveller.
- 10
Liability
- Africa Inbound acts as a tour operator, arranging services through third-party suppliers.
- Africa Inbound is not liable for third-party failures or circumstances beyond its control.
- Travellers take part in activities at their own risk.
- Mountain climbing and adventure activities carry inherent risks.
- 11
Complaints & Disputes
- Report any problem straight away to your tour escort.
- Formal complaints must be made in writing within 14 days of the end of the tour.
- Disputes are subject to Kenyan law and the Nairobi courts.
- 12
Privacy & Data Protection
- Personal information is collected only to arrange your travel.
- It is not shared except where a booking requires it.
- 13
Force Majeure
- Africa Inbound is not liable for failures caused by natural disasters, pandemics, war, terrorism or government actions.
- 14
Special Requests
- Tell us about dietary, room and accessibility requests when you book.
- Requests depend on availability and cannot be guaranteed.
- Halal-friendly meals and prayer facilities are available on request.
- Honeymoon amenities and romantic set-ups are available on request.
- 15
Governing Law
- These terms are governed by the laws of the Republic of Kenya.
- Disputes are resolved in the Nairobi courts.